Privacy Policy

1. Scope

This policy explains how Shipi, a Sincromyl company, handles information when customers, restaurants, drivers and administrators use the platform.

2. Information we collect

• Account and contact data, such as name, email, phone number and protected credentials.
• Order information, addresses, instructions, history, ratings, support messages and preferences.
• Driver location when needed to assign, pick up, track and complete a delivery.
• Technical information, such as device, browser, security logs, IP address, cookies and similar data.
• Payment confirmations and references. Complete card details may be collected directly by the payment processor rather than Shipi.

3. How we use information

We use information to operate accounts, process and deliver orders, calculate times and distances, provide support, prevent fraud, protect the platform, comply with legal obligations, produce operational reports and improve Shipi. Promotional communications are sent only when permission or another applicable legal basis exists.

4. When we share information

We share necessary information with the restaurant receiving the order, the driver completing the delivery, providers that host or protect the platform, payment processors and communication services. We may also disclose information when required by law, to protect users and businesses, or as part of a legitimate business reorganization. We do not sell personal data for money.

5. Cookies and preferences

Essential cookies maintain sessions, security and requested functions. With your permission, Shipi may save language, display theme and other preferences. You can choose essential cookies only from the cookie notice. Clearing browser storage may reset these choices.

6. Retention and security

We retain information for as long as reasonably necessary to complete orders, maintain records, resolve disputes, prevent abuse and meet legal requirements. We apply appropriate administrative and technical measures, but no system can guarantee absolute security.

7. Your choices and rights

You can update account information, change communication preferences and request access, correction or deletion when applicable. Some requests may require identity verification, and certain information may be retained for legal, accounting, security or fraud prevention reasons.

8. Children

Shipi is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes and contact

We may update this policy to reflect platform changes or legal requirements. The current version will be posted here. For a privacy request, use the support channel shown in Shipi or visit shipi.us and include enough information to identify your account or order.