Legal Terms
Effective July 23, 2026
1. Acceptance
By accessing Shipi, creating an account or placing an order, you agree to these terms. If you do not agree, do not use the platform.
2. The platform
Shipi provides technology that connects customers, independent restaurants and drivers. Each restaurant is responsible for its menu, pricing, availability, preparation, quality, allergens, taxes and operational compliance. Drivers are responsible for completing accepted deliveries carefully and lawfully.
3. Accounts and permitted use
You must provide accurate information, protect your credentials and tell us if you suspect unauthorized access. You may not use Shipi for fraud, abuse, technical interference, impersonation, illegal activity or to harm another person or business.
4. Orders, prices and payments
Before confirming, review the items, fulfillment method, address, fees, taxes and total. Card payments may be processed by authorized third party providers. Shipi does not guarantee an order is accepted until the restaurant confirms it. We may reject or cancel suspicious, duplicate or impossible transactions, or transactions that violate these terms.
5. Changes, cancellations and refunds
The ability to change or cancel depends on the order status. Once preparation begins, some charges may be nonrefundable. Any approved refund will be returned to the original payment method and timing may depend on the processor or financial institution.
6. Delivery, estimates and tips
Times are estimates and may change because of distance, traffic, weather, preparation, driver availability or other circumstances. You must keep an accurate address and phone number and provide safe delivery access. Confirmed tips may be processed with the order or as a separate charge.
7. Food and allergies
Tell the restaurant directly about any allergy before ordering. Shipi does not prepare food and cannot guarantee that a restaurant will completely prevent cross contact.
8. Content, brands and software
Shipi, its software, design and brand belong to Sincromyl or its licensors. Restaurants retain rights to their brands, menus and images. You may not copy, sell, reverse engineer or exploit the platform without written permission.
9. Availability and limits
We work to keep Shipi available and secure, but do not promise uninterrupted or error free service. To the extent permitted by law, Shipi and Sincromyl are not responsible for indirect or consequential losses, or events beyond their reasonable control.
10. Changes and contact
We may update these terms when the platform or legal requirements change. The current version will be posted here. For questions, use the support channel shown in Shipi or visit shipi.us.